This Privacy Policy explains how Widais processes personal data on the website, forms, user panels, public profiles, Pro features, CRM, electronic communications, events, support, cookies and other interactions linked to the platform.
1. Data controller
2. Scope
This Privacy Policy applies to personal data processing carried out through Widais, including the website, forms, registration processes, user panels, public profiles, Pro features, lead capture, CRM, electronic communications, events, support, cookies and related platform interactions.
3. Categories of data processed
Depending on the use of the platform, Widais may process identification and contact data, account and authentication data, profile and preference data, public or Pro profile data, professional relationship data, leads and CRM data, electronic communication data, technical and security data, and browsing or cookie data.
4. Source of data
In general, data is provided directly by the data subject. Widais may also receive data through public Pro forms, authorized professional relationships, technology or authentication providers, or actions carried out by other users within the platform.
5. Purposes and legal bases
Widais processes data to answer queries, create and verify accounts, provide personalized features, manage public profiles and Pro tools, operate lead capture and CRM features, send transactional and service communications, send marketing communications when there is consent or another valid legal basis, organize events, protect security, prevent fraud, comply with legal obligations and defend claims.
6. Pro users and CRM data
When Pro users use CRM, mailing or lead capture features, they must ensure they have a valid legal basis for any data they upload, manage or use for marketing communications. Widais provides technical tools and may act as service provider or controller depending on the concrete processing activity.
7. Marketing communications
Users may consent to receive commercial communications from Widais and, where applicable, from Pro profiles they subscribe to. Consent can be withdrawn at any time through the unsubscribe mechanisms or account settings, without affecting the lawfulness of previous processing.
8. Data retention
Data will be kept for as long as necessary for the purposes for which it was collected and, afterwards, for the periods required by law or necessary to handle responsibilities, security, billing or legal claims.
9. Recipients and processors
Widais may share data with technology providers, hosting, email, analytics, security, payment, legal or support providers when necessary for the service. Data may also be disclosed when required by law, competent authorities or to defend rights and claims.
10. International transfers
If providers located outside the European Economic Area are used, Widais will apply appropriate safeguards such as adequacy decisions, standard contractual clauses or equivalent legal mechanisms.
11. User rights
Users may exercise their rights of access, rectification, erasure, objection, restriction, portability and withdrawal of consent by contacting info@widais.com. Users may also lodge a complaint with the competent data protection authority.
12. Security
Widais applies technical and organizational measures designed to protect personal data against unauthorized access, alteration, loss or misuse, taking into account the nature of the data, risks and state of the art.
13. Updates
Widais may update this Privacy Policy to reflect legal, technical or product changes. The version published on the website will apply at any given time.